Refund Policy

This English translation is provided for convenience only. If there is any discrepancy, the Korean version prevails.

Article 1 (Before the service starts)

Within 7 days of payment, if no account has been issued and no service has started, the full amount is refunded.

Article 2 (Claude account passes)

1. Once a Claude account has been issued or activated, months that have already started are not refunded, given the nature of digital passes. This is disclosed before payment under Article 17(2) of the Act on Consumer Protection in Electronic Commerce.
2. For multi-month passes, months that have not yet started are refunded.
3. Depending on the purchase terms, a discounted 12-month pass may not be refundable once the account has been issued. When this applies, it is stated in the product information before payment.
4. Where an early refund of a discounted 12-month pass is possible, the months already used are charged at the regular price (KRW 40,000 per month) and the remainder is refunded.

Article 3 (Onboarding and setup services)

Before work begins, the full amount is refunded. After work begins, the amount for work already done is deducted and the rest is refunded.

Article 4 (S2B and institutional contracts)

Transactions through S2B or under a separate contract with an institution follow the terms of that contract.

Article 5 (When the service is unavailable)

1. If the service cannot be used because of an outage or other cause attributable to the Company, that period is refunded or the pass is extended accordingly.
2. The Company is not liable for service loss caused by force majeure beyond its control, such as natural disasters, war, power outages, suspension of service by telecommunications carriers, or outages of third-party providers such as Anthropic. Such periods are not eligible for refunds or extensions.

Article 6 (Requesting a refund)

1. Request refunds at [email protected] with the payer's name, payment date and product name.
2. The Company processes requests within 3 business days of receipt.
3. Refunds are returned to the original payment method. Card cancellations may take longer to appear depending on the card issuer.

Effective date

This refund policy takes effect on October 17, 2026.